Privacy Policy

Effective Date: January 15, 2025

1. Introduction

HandyRides ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number
• Account Information: Username, password, profile picture
• Payment Information: Credit card details, billing address (processed securely through third-party providers)
• Location Information: Pickup and drop-off addresses for rides

2.2 Information We Collect Automatically

• Location Data: GPS coordinates during rides for service delivery and safety
• Device Information: IP address, browser type, operating system
• Usage Data: How you interact with our service, ride history, preferences
• Communication Records: Customer service interactions, feedback

2.3 Information from Third Parties

• Background Check Providers: For driver verification (drivers only)
• Payment Processors: Transaction details and payment verification
• Social Media: If you choose to connect your social media accounts

3. How We Use Your Information

3.1 Service Provision

• Process and fulfill ride requests
• Match passengers with drivers
• Navigate and optimize routes
• Process payments and billing

3.2 Communication

• Send ride confirmations and updates
• Provide customer support
• Send important service notifications

3.3 Safety and Security

• Verify user identity
• Monitor for fraudulent activity
• Investigate safety incidents
• Comply with legal requirements

3.4 Service Improvement

• Analyze usage patterns to improve our service
• Develop new features and offerings
• Conduct research and analytics

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with:

• Payment processors for transaction processing
• Cloud hosting providers for secure data storage and platform operations
• Analytics services for service improvement

4.2 Partner Organizations

If you are a Member of a Partner Organization's HandyRides account, we share your trip activity and account information with that Partner Organization, including:

• Trip history (pickup/drop-off locations, passengers, dates, times)
• Trip Credit usage and remaining balance
• Cancellation and no-show records
• Any fees or charges incurred

This sharing enables Partner Organizations to manage their transportation programs and monitor usage. By accepting membership in a Partner Organization's account, you consent to this data sharing.

4.3 Legal Requirements

We may disclose information when required by:

• Valid legal process (subpoenas, court orders)
• Law enforcement investigations
• Emergency situations involving safety
• Compliance with applicable laws

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

5.1 Security Measures

• Encryption of sensitive data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection

5.2 Data Retention

• Account information: Retained while your account is active
• Ride history: Retained while your account is active, plus additional time as required by applicable laws
• Payment information: Retained as required by financial regulations
• Location data: Retained while your account is active, plus additional time as required by applicable laws

6. Your Rights and Choices

6.1 Account Management

• Update your profile information anytime
• Request account deletion (subject to legal retention requirements)
• Export your data in a portable format

6.2 Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Control how we contact you

6.3 Location Services

• Enable or disable location tracking in your device settings
• Note: Location services are required for core ride functionality

7. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those services. Please review their privacy policies separately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through:

• Email notifications
• In-app notifications
• Website announcements

11. State-Specific Rights

11.1 California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information
• Right to non-discrimination

We do not sell your personal information to third parties.

11.2 European Residents (GDPR)

European residents have additional rights including:

• Right of access, rectification, and erasure
• Right to data portability
• Right to object to processing
• Right to withdraw consent

12. Contact Information

For privacy-related questions or requests, contact us at:

HandyRides Privacy Office

• Email: info@handyrides.com

For California residents: info@handyrides.com

For European residents: info@handyrides.com

Last updated: February 3, 2026