New Jersey — Friends & Family
Effective Date: September 8, 2025
Last Updated: February 3, 2026
This General Services Agreement ("Agreement"), dated as of ____________, is made by and between HandyRides, Inc., a Delaware corporation, located at 42 Cleveland Lane, Princeton, NJ 08540 ("HandyRides"), and ______________________________________ ("Member").
In consideration of the mutual promises contained herein and the mutual benefits to be derived therefrom, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
HandyRides operates a closed-loop mobility platform ("HandyRides Platform") and web application ("HandyRides App") that enables eligible individuals to request transportation from one location to another (each, a "Trip"). HandyRides is not a ridesharing service. Unlike open marketplace platforms, HandyRides provides scheduled and on-demand transportation services ("Mobility Services") through a dedicated fleet operated by professionally trained and insured drivers using HandyRides-owned or -managed vehicles ("Drivers").
HandyRides is expanding its Friends & Family High-quality Affordable Rides Organization, launched on an experimental basis on September 8, 2025, dedicated to providing safe, affordable high-quality rides throughout Mercer County at about "half the cost of Uber." This Friends & Family program gives our earliest members the same access being offered to local nonprofits and community partners in support of HandyRides' mission to help build high-quality, affordable communities.
HandyRides will provide access to its Mobility Services to Members in accordance with the scope, terms, and Service Area outlined in this Agreement and as further described in Exhibit A. Services may include ride scheduling through the HandyRides App, telephone booking support, management of prepaid Funds and Trip Credits, and ride notifications via SMS.
The Member will be responsible for maintaining an active prepaid account, ensuring sufficient Funds are available to cover Trip fares, and complying with all applicable HandyRides Rider Policies as set forth in Exhibit B.
Members may book Trips for themselves and for Guests (including minor children and family members). The Member is fully responsible for the conduct of any Guest traveling under their account, including compliance with this Agreement and the Rider Code of Conduct. All fees, fines, and penalties incurred by a Guest shall be charged to the Member's account. Age restrictions and other eligibility requirements set forth in Exhibit A apply to all riders, regardless of whether the booking is made by the rider or by a Member on their behalf.
Unless otherwise specified in Exhibit A, all Trips shall begin and end within the designated Service Area. Pickup and drop-off locations may be adjusted slightly from the original request due to real-time operational constraints. Riders are responsible for walking to and from designated pickup and drop-off points and must approach the vehicle directly. Drivers are not required to leave the vehicle except where required by law.
Due to traffic, weather, and other unforeseen factors, your vehicle may arrive before or after the specified arrival time. Please be patient and flexible as we work to accommodate everyone who books on our service.
Ride availability is subject to vehicle and driver capacity. HandyRides does not guarantee that a vehicle will be available for every request, particularly during peak hours or inclement weather.
Member shall establish a prepaid account with HandyRides ("Member Account") by loading Funds through the HandyRides App or other approved payment method. Funds will be deducted from the Member Account to pay for Trips taken by the Member, Guests, or Authorized Users.
Members may add Authorized Users to their account and allocate Trip Credits to them. Trip Credits represent a spending limit for the Authorized User—actual trip fares are deducted from the Member's Funds balance. Members may adjust or revoke Trip Credit allocations at any time through the HandyRides App.
Members must maintain a sufficient Funds balance to book Trips. No Trips will be authorized if the fare would cause the Member's Funds balance to go negative. Members may add Funds to their account at any time through the HandyRides App.
All Trips under this Agreement shall be priced dynamically at approximately fifty percent (50%) of prevailing fares for comparable ridehailing services within the Service Area, based on time and distance at the time of booking. Applicable taxes or fees will be included in the fare unless otherwise stated.
Affordability is achieved through ride sharing (incurring a slight inconvenience rather than "price gouging") during peak demand.
Exclusive use of vehicles can be reserved at 2.0 times the cost of a seat.
HandyRides shall provide Members with account information through the HandyRides App, including Trips completed, fare deductions, Trip Credit allocations, and current account balance.
Funds loaded into the Member Account are non-refundable during active membership except as required by law. Funds do not expire while the Member's account remains active.
Upon termination of membership, any remaining Funds balance will be refunded to the Member, except where termination is due to Member's breach of this Agreement.
In connection with this Agreement, HandyRides may disclose to Member certain non-public, confidential, or proprietary information, whether oral, written, electronic, or otherwise, relating to its business, operations, systems, products, services, pricing, technology, or customers ("Confidential Information"). For the purposes of this Agreement, Confidential Information includes, without limitation, non-public information regarding the HandyRides App, platform features, pricing models, and usage data.
Confidential Information does not include information that:
(a) is or becomes publicly available through no fault of Member;
(b) is lawfully obtained by Member from a third party not under any confidentiality obligation;
(c) is independently developed by Member without use of HandyRides' Confidential Information; or
(d) is required to be disclosed by law or court order, provided HandyRides is given prompt notice to the extent legally permitted.
Member agrees to use HandyRides' Confidential Information solely for the purpose of using the Services under this Agreement, and not for any other purpose. Member shall exercise reasonable care to protect HandyRides' Confidential Information and shall not disclose it to any third party without HandyRides' prior written consent, except as required by law.
Members may not post social media content or otherwise draw public attention to HandyRides or this Friends & Family membership. At this point, HandyRides' capacity to deliver affordable high-quality rides is limited so membership in "HandyRides Friends & Family" is by invitation only.
Members may not issue press releases, publish information online (including social media), or otherwise represent themselves as an agent or spokesperson for HandyRides without HandyRides' prior written consent. Unauthorized activity will void membership.
Member represents and warrants that:
(a) they are at least eighteen (18) years of age or have the consent of a parent or guardian to participate;
(b) they have full power and authority to enter into this Agreement and perform their obligations;
(c) they will comply with all applicable laws and regulations in connection with use of the Services; and
(d) all information they provide to HandyRides (such as account details and payment information) will be accurate and complete.
HandyRides represents and warrants that:
(a) it has full power and authority to enter into this Agreement and provide the Services; and
(b) it will comply with applicable laws and regulations in providing the Services.
EXCEPT AS EXPRESSLY STATED HEREIN, HANDYRIDES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HANDYRIDES MAKES NO WARRANTIES REGARDING THE HANDYRIDES PLATFORM, APPLICATION, RIDE CREDITS, OR ANY ASSOCIATED MATERIALS. THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTY. HANDYRIDES DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET MEMBER'S REQUIREMENTS. TO THE FULLEST EXTENT PERMITTED BY LAW, HANDYRIDES' SOLE LIABILITY FOR ANY NONFUNCTIONAL RIDE CREDIT SHALL BE REPLACEMENT OF THAT CREDIT.
HandyRides and its affiliates are and shall remain the sole owners of all right, title, and interest in and to the HandyRides platform, web application, and all related documentation and materials ("HandyRides Materials").
Member acknowledges and agrees that any questions, comments, suggestions, ideas, or feedback provided to HandyRides regarding the Services ("Feedback") shall be treated as confidential. HandyRides may use Feedback internally to improve the Services. HandyRides will not publish or publicly share Feedback that identifies the Member without the Member's prior consent.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HANDYRIDES BE LIABLE TO MEMBER FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF GOODWILL, LOSS OF BUSINESS PROFITS, LOSS OF DATA, OR OTHER INDIRECT ECONOMIC DAMAGES, EVEN IF HANDYRIDES HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
HandyRides' total liability to Member for any claim arising out of or relating to this Agreement shall not exceed the total amount of Funds actually loaded by Member and unused at the time of the claim.
Member may terminate this Agreement at any time by closing their account and ceasing use of the Services.
HandyRides may suspend or terminate this Agreement immediately, with or without notice, if:
(a) Member fails to maintain a sufficient prepaid balance;
(b) Member violates the HandyRides Rider Policy or this Agreement;
(c) Member engages in fraud, misuse, or other conduct harmful to HandyRides, its drivers, or other riders; or
(d) Member engages in unauthorized publicity activity.
Upon termination of this Agreement, Member shall lose access to the Services. Any remaining Funds balance will be refunded in accordance with Section 4.7, except where termination is for Member's breach of this Agreement (including unauthorized publicity or violation of the Rider Code of Conduct).
Sections 5 (Proprietary Rights), 6 (Confidential Information), 8 (Representations and Warranties; Disclaimer), 9 (Ownership and Feedback), 10 (Limits of Liability), 11.4 (Survival), and 12 (General) shall survive termination of this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles. Any legal action arising under this Agreement shall be brought exclusively in the state or federal courts located in Mercer County, New Jersey, and both parties consent to jurisdiction and venue therein.
Any notices required under this Agreement shall be delivered by email to the addresses provided by each party at the time of enrollment. Notices shall be deemed effective upon transmission by email.
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver of that provision. Any modification or amendment to this Agreement must be made in writing and acknowledged by both parties.
If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
HandyRides shall not be liable for delay or failure in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, labor disputes, acts of government, or failures of internet or telecommunications providers.
Member may not assign this Agreement without HandyRides' prior written consent. HandyRides may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
The parties are independent contracting parties. Nothing in this Agreement creates any employment, agency, partnership, or joint venture relationship between Member and HandyRides.
This Agreement represents the full and complete understanding between HandyRides and Member with respect to the Services and supersedes all prior and contemporaneous agreements, whether written or oral.
Before initiating any legal action arising out of or relating to this Agreement, Member agrees to contact HandyRides in writing at info@handyrides.com and allow thirty (30) days to attempt to resolve the dispute informally. This informal resolution process is a prerequisite to any legal proceeding.
Members are responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account. Any Trips booked through a Member's account, whether by the Member or by an unauthorized party, are the Member's responsibility. Members must notify HandyRides immediately of any unauthorized use of their account.
Service Area
All rides must begin and end within Mercer County, New Jersey, or nearby portions of Somerset and Middlesex Counties (e.g., Rocky Hill, Cranbury). Trips across the Delaware River are not available.
Service Hours
Service hours are subject to change. HandyRides may modify or expand service hours upon notice to Members.
Activities
All determinations regarding rider conduct shall be made in the reasonable judgment of HandyRides personnel.
Strike Policy
HandyRides operates a three-strike policy for rider misbehavior. A "strike" may be issued for violations of this Code of Conduct, unsafe behavior, repeated lateness, abusive conduct, or failure to follow pickup procedures. Upon accumulation of three (3) strikes, HandyRides may suspend or permanently terminate membership at its sole discretion. HandyRides may also terminate membership immediately for severe safety violations without applying the strike system. HandyRides may issue strikes retroactively based on documented past conduct.
Safety & Conduct
Booking and Cancellations
Pickup Delays and No-Shows
Damage & Incidents
Account and Payment
Lost & Found
To participate, please create an account and confirm your agreement by checking:
☑ "I agree to the HandyRides Friends & Family Terms and Conditions."
By checking the box during account creation, you acknowledge that you have read, understood, and agree to be bound by these Friends & Family Terms and Conditions, including all Exhibits incorporated herein.